Policies

Beartooth Flyfishing Policies

Beartooth Flyfishing’s customer service goal is simple: We are committed to providing our customers total satisfaction. Every-time. Guaranteed. Contact us at info@beartoothflyfishing.com or call 406-682-7525 during our regular business hours which are most days 9:00 AM to 5:00 PM (Mountain Time). We do have longer hours during the summer season.

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

Returns Policy:

Beartooth Flyfishing offers the following Returns Policy:

Return Policy and Satisfaction Guarantee

If you are not completely satisfied with your order, simply return it to us within 30 days of its shipment date and we will credit you for the entire amount of your order less the shipping charges. Exchanges can also be made within 30 days of the shipment date. The following exceptions to this policy apply: (a) Items that are special ordered cannot be returned or exchanged; (b) laundered (washed) garments and cannot be returned or exchanged; (c) CDs, DVDs and VCR movies can be returned only if they are unopened and unused and the factory-seal and shrink-wrap is unbroken (unless the item is defective or damaged); (d) Some third party manufactured products may need to be returned to the manufacturer for warranty repair or replacement.

Send returns and exchanges with postage and insurance prepaid to:

Beartooth Flyfishing Returns
2925 Highway 287 North
PO Box 309
Cameron, MT 59720

For your protection, please insure the package for its full value and obtain a package tracking number. We cannot be responsible for lost or damaged packages that are sent to us for return or exchange.

Please keep all packaging materials, manuals, warranties and accessories intact. Products with missing or severely damaged packaging, manuals, warranties or accessories will be subject to a 15% restocking fee and possibly may not be accepted as returns.

Manufacturers’ Warranties:

Some products offered on our site are covered by a manufacturer’s warranty. A copy of a specific warranty, where one is offered by a manufacturer, will be made available for inspection before sale upon request. To obtain a copy of a manufacturer’s warranty before sale, if one is available, contact us by email or by telephone at 406-682-7525.

All claims made under a manufacturer’s warranty must be made directly to the manufacturer.

Additional Terms:

Although we strive to be as accurate as possible, beartoothflyfishing.com cannot be liable for pictorial or typographical inaccuracies on our site.

If we send you a replacement item and you do not return the original item to us, you agree that we may charge your credit card for all items shipped to you, plus an additional shipping charge for shipping the replacement item(s) to you.

All prices shown on our site are cash prices in U.S. dollars.

We reserve the right to limit quantities and to refuse service to any person.

We reserve the right to correct pricing errors on our site, and to refuse to ship products which were erroneously priced on our site.

All these terms and conditions, and all product specifications and prices, are subject to change. Any change will be posted on the site and will be effective when posted.

Shipping and Handling:

Beartooth Flyfishing is proud to offer free domestic shipping for on-line purchases over $100.00 shipped to the USA (not including Alaska and Hawaii, or APO/FPO/DPO locations) via USPS priority mail. Please contact us directly for rates to these additional locations. Phoned in orders will be charged the actual shipping amount.

We currently are using the US Postal Service usps_logo priority mail as our standard method of shipping. Our free domestic method means that we use the most cost-effective shipping option available and there are no delivery time guarantees with free shipping. We will not be shipping to international locations at this time.

Shipments less than $100.00 and to Alaska and Hawaii or APO/FPO/DPO locations will be shipped at a calculated rate.  Please check your shopping cart to verify shipping costs before you check out your order.  Once you go to check out and verify the shipping selection, you will see the calculated rate and can complete your order or cancel it.  We do offer domestic two day rates via the USPS to the USA Alaska and Hawaii which are also calculated when requested in your order.  Overnight delivery is not currently available from our location.

We will do our best efforts to process orders placed by noon (mountain standard time) the same day. If it is 4 PM on a Monday and you place an two day shipping order, it will be processed Tuesday and shipped on Tuesday. In most instances, overnight delivery is not available from Cameron, Montana. If you have any questions, please contact us. We ship products on Monday through Friday, not weekends.

Beartooth Flyfishing takes your privacy seriously and we are committed to protecting your privacy. We will not sell, or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you would rather not receive this information, you may send an e-mail to info@beartoothflyfishing.com with ‘unsubscribe’ as the subject line.

Beartooth Flyfishing does not sell, trade or rent your personal information to others.  We do not share personally identifiable data, except as necessary to fulfill a transaction you have requested, or unless you otherwise give us permission to do so.

We will only share information with outside parties in ways that are described in this privacy statement or if we are required to do so by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, cooperate with law enforcement agencies, or comply with a legal process served on our Web site.

Emailed Newsletters

Individuals may choose to subscribe to receive our newsletter. If you subscribed to receive newsletters we will only use your email address to send the requested information.

To unsubscribe from receiving a newsletter click on the unsubscribe link on the emailed newsletter you received. When you click on the unsubscribe link you are sending us an email to notify us of your request. We will remove your name from the emailing list.

Email Links We use email links located on the pages of the site to allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to everyone. This information is used only to respond directly to your questions or comments.

Links

Our web site contains links to other sites. We are not responsible for the privacy practices or content of other sites. We encourage our visitors to be aware when they leave our site and to read the privacy statement of each web site visited.

From time to time, we may use consumer information for new, unanticipated uses not previously disclosed in our privacy notice.  If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses.  If you are concerned about how your information is used, you should check back at our Web site periodically.

Consumers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the info@beartoothflyfishing.com or calling us at 406-682-7525.

If you have any questions about privacy please contact us.

Legal:

Copyright© 2006-2013 – Beartooth Flyfishing – All Rights Reserved. All content and materials that comprise the Beartooth Flyfishing, Beartooth Fly Rods, Beartooth Leaders, and Delektable Fly presence on the Internet, including the text, verbiage, descriptions, web site design, graphics, images, photographs, illustrations, icons, and other materials, data and information (the “Content”), are protected by copyright under U.S. and international copyright laws and treaties, and are the exclusive property of Beartooth Flyfishing.  Our presence includes, but is not limited to, beartoothflyfishing.com, and delektableflies.com.  All Content is provided by Beartooth Flyfishing solely for the personal and non-commercial use of the users of customers. Permission is granted to download, to electronically copy and to print in hard copy, for such personal use, limited portions of the Our Content for the sole purpose of ordering goods and services from Beartooth Flyfishing. and otherwise using Content as a personal shopping and information resource. Any other use of this Content, without the express prior written permission of Beartooth Flyfishing, is strictly prohibited.

Disclaimer Liability – Beartooth Flyfishing has taken reasonable efforts to ensure that the information contained within our Internet presence is accurate; however, all information is provided “as is” without any express or implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement.  In no event shall Beartooth Flyfishing be liable for any special, indirect, punitive or consequential damages resulting from any use of performance of or content errors or omissions in the information, even if notified in advance of the potential for such damages. All users of the information agree that access to any use of the information is subject to the terms and conditions set forth on this “Legal” page, as well as all applicable laws, and such access and use is at the user’s own risk. These terms and conditions are subject to change from time to time without notice by updating or revising this “Legal” page.

Trademark Notice – All product names, trademarks, service marks or other images in this web site are either the property of, or used with permission by, Beartooth Flyfishing, and the use thereof without the express written consent of the owner(s) thereof is strictly prohibited. All other product names contained on this web site may be trademarks or service marks of other persons.

Privacy Notice – We you know that your privacy is important to you and we take your privacy seriously.  Please visit our privacy policy page for more details.

Governing Law – By accessing this Content, you agree that the laws of the State of Montana, without regard to the conflict of laws and principles thereof, will apply to all matters relating to use of our Content.  You also submit to the personal jurisdiction of Montana and the venue of the state and federal Courts of Montana.